At Sunbathing Shop, we want you to be completely satisfied with your backyard oasis products. If you’re not happy with your purchase of pool supplies, patio furniture, or outdoor living accessories, we offer a straightforward returns and exchanges process.

Key Return Information

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping fees are non-refundable)
  • Refund Method: Original payment method
  • Processing Time: 3-5 business days after we receive your return

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened pool chemicals (including chlorine, bromine, algaecides, and clarifiers)
  • Used pool cleaning tools (brushes, leaf nets, skimmers)
  • Custom or special order items (like oval above ground pool packages)

Return & Exchange Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include the following information:

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Sunbathing Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name]]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 24-48 hours, our Chicago-based team will email you:

  • Return authorization number (RMA)
  • Shipping instructions
  • Any special packaging requirements (especially important for pool equipment)

Step 3: Package and Ship Your Return

Please include all original packaging, tags, and accessories. For patio furniture and pool equipment, ensure items are securely wrapped to prevent damage during transit.

Return Address:
Sunbathing Shop Returns
1008 Hide A Way Road
Chicago, US 60290

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your preferred method (standard or free shipping if eligible)

You’ll receive email confirmation when your refund is issued. Depending on your financial institution, it may take 2-3 additional business days to appear on your statement.

Damaged or Incorrect Items

If you receive damaged goods or incorrect items:

  1. Take photos of the packaging and product
  2. Email us at [email protected] within 3 days of delivery
  3. We’ll arrange for replacement shipping at no cost to you

International Returns

For customers outside the United States (excluding restricted regions):

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service (DHL or FedEx)
  • Refunds will exclude original shipping charges

Questions About Your Return?

Our friendly customer service team is happy to help with any questions about returning pool chemicals, patio furniture, or other outdoor living products. Contact us at:

Email: [email protected]
Mail: 1008 Hide A Way Road, Chicago, US 60290

We typically respond within 24-48 hours to help you get back to enjoying your backyard paradise!