Welcome to Sunbathing Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more to help you create your perfect backyard oasis with ease.
About Our Products
What types of products does Sunbathing Shop offer?
We specialize in everything you need to transform your outdoor space, including:
- Above ground pools and oval pool packages
- Pool chemicals (chlorine, bromine, algaecides, clarifiers)
- Pool maintenance tools (brushes, leaf nets, skimmers)
- Outdoor furniture and patio accessories
- Deck coatings and outdoor entertainment items
Are your pool chemicals safe for all pool types?
Most of our chemicals are suitable for standard above-ground and in-ground pools. We offer both chlorine-based and chlorine-free options to accommodate different preferences. Always check product descriptions for specific compatibility information, and feel free to contact our customer service if you need guidance.
Do you sell complete pool packages?
Yes! We offer convenient oval above-ground pool packages that include everything you need to get started. These packages are perfect for customers looking for a complete solution for their backyard.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view order history.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking
- Free Shipping (orders over $50): via EMS, delivered in 15-25 days after dispatch
How long does order processing take?
We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive shipping confirmation with tracking information via email once your order is dispatched.
Do you ship internationally?
Yes! We proudly serve customers worldwide, excluding select Asian and remote regions. Our international shipping network ensures reliable delivery to Europe, Australia, the Americas, and more.
Are there any delivery restrictions for large items?
Some larger items like above-ground pools may have special delivery requirements. These will be clearly communicated during checkout. Please review these details carefully before completing your purchase.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations, simply contact our customer service team at [email protected] to initiate your return. Please note that some items (like pool chemicals) may have special return considerations for safety reasons.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Customer Support
How can I contact customer service?
Our Chicago-based customer service team is happy to help! You can reach us at:
- Email: [email protected]
- Mail: 1008 Hide A Way Road, Chicago, US 60290
Do you offer product recommendations or advice?
Absolutely! Our team is knowledgeable about all our products and can help you choose the right pool chemicals, furniture, or accessories for your specific needs. Don’t hesitate to reach out with your questions.
Didn’t find the answer you’re looking for? Contact our friendly customer service team at [email protected] – we’re always happy to help you create your perfect backyard oasis!